Shipping & Delivery
Free standard shipping, worldwide. Tracked from the moment your case leaves our warehouse to the moment it reaches your door.
Free standard shipping on every order, every destination. No minimum, no surprises.
Fulfilled fast. Orders placed before 2PM Los Angeles time start handling the same business day.
Every order ships with a tracking number and live status updates to your inbox.
From checkout to your door
Here’s exactly what happens after you hit the buy button — four clean steps, no guesswork.
Order placed
You get an instant confirmation email with your order number and receipt.
Prepared
Quality-checked, packed and labelled within 1–2 business days (0–1 for Express).
In transit
Tracking number sent by email. Standard ships in 7–10 days, Express within 7.
Delivered
Your new case arrives at your door, ready for its Galaxy Z Fold or Flip.
We ship worldwide. Anywhere a foldable goes, we follow.
We hold stock in five regional fulfilment centres — Australia, the United Kingdom, the United States, Germany and Canada — so most orders ship inside your own country and cross no customs border at all. Orders to destinations outside those regions may incur duties or taxes on arrival, set by your country rather than by us.
Shipping questions
How long until my order ships?
Orders are handled within 1–2 business days of order confirmation and payment verification (0–1 for Express). Orders placed after 2PM Los Angeles time are handled the following business day. Processing time does not include transit with the carrier.
During peak seasons, sales or holidays, processing may take slightly longer — we’ll email you if there’s any significant delay.
How much does shipping cost?
Standard shipping is free worldwide on every order, no minimum spend.
Express shipping is calculated at checkout based on your destination, package weight, and dimensions. You’ll see the exact cost before finalising your order.
When will my tracking number arrive?
You’ll get a shipping confirmation email with your tracking number and carrier link as soon as your order ships. Please allow 24–48 hours for the tracking information to become active and show detailed updates.
What if I entered the wrong address?
Email us immediately at info@foldifycase.com — if the order hasn’t been picked yet, we’ll fix the address at no cost.
If a package is returned to us due to an incorrect address provided at checkout, you may be responsible for additional shipping charges to resend the order.
What if my package is lost or stolen?
Once the carrier confirms delivery to the address you provided, responsibility transfers to you. If you believe a package has been lost or stolen, please contact the carrier directly to file a claim — we’ll provide any information they need from our end.
Do I have to pay customs duties or taxes?
For international orders, the recipient is responsible for any customs duties, taxes, or fees charged by the destination country. These are set by your local customs authority, not FoldifyCase.
We’re legally required to declare shipment values accurately — we can’t mark packages as “gifts” or undervalue the contents.
Why hasn’t my order arrived yet?
Most delays come down to factors outside our control — weather, carrier backlogs, or customs processing for international shipments. Check your tracking link first; if it’s been stuck for more than 5 business days, email us and we’ll chase it with the carrier on your behalf.
Need the full policy?
The complete, formal shipping policy — processing times, methods, destinations, duties and contact details. Tap below to read it all in one place.
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Last updated: August 18, 2026
At FoldifyCase we are committed to delivering your premium folding and flipping phone cases to you in a timely and secure manner. This Shipping Policy outlines our shipping methods, timeframes, costs, dispatch locations and other important information related to the shipment of your order.
We ship from five regional fulfilment centres, so most orders are dispatched from within your own country and arrive without crossing a customs border. Find your country below to see where your order ships from and whether any duties apply.
- Australia
- United Kingdom
- United States
- Germany
- Spain
- Rest of the European Union / EEA
- Canada
- All other countries
1. Order Processing
1.1 Handling time. "Handling" is the time we take to prepare your order for shipment — order verification, quality checks and packaging. It does not include carrier transit time.
- Standard Shipping: 1–2 business days.
- Express Shipping: 0–1 business days.
We pick and pack Monday to Saturday. Handling may be slightly longer during peak seasons, sales or holidays, and we will make every effort to notify you if there is a significant delay.
1.2 Order cut-off time. Orders placed after 2:00 PM Los Angeles time (Pacific Time) are handled on the following business day.
1.3 Business days. Business days do not include Sundays or public holidays observed at the fulfilment centre serving your order. Carriers collect Monday to Friday.
2. Shipping Methods and Timeframes
The following options are available in every country we ship to.
Delivery times below are the total time from when you place your order — handling plus carrier transit — so you can compare them directly with the estimate shown at checkout.
2.1 Standard Shipping.
- Total delivery time: 7–10 business days (1–2 business days handling, then 6–8 business days in transit).
- Cost: free on every order, worldwide.
- Carrier: multiple carriers are used depending on your destination.
- Tracking: provided once your order has shipped.
2.2 Express Shipping.
- Total delivery time: 5–7 business days (0–1 business days handling, then 5–6 business days in transit).
- Cost: a flat 34.99 in your store currency, shown at checkout before you pay.
- Carrier: UPS Express, FedEx Express, DHL Express.
- Tracking: provided once your order has shipped.
2.3 Estimates, not guarantees. Delivery timeframes are estimates based on carrier performance and are not guaranteed delivery dates, unless we have expressly agreed a guaranteed date with you. Where your consumer rights give you a remedy for late delivery, those rights are unaffected — see our Refund Policy and Terms of Service.
3. Shipping Costs
3.1 Free standard shipping. FoldifyCase offers free Standard Shipping on all orders worldwide.
3.2 Express shipping. Express Shipping is a flat 34.99 in your store currency, regardless of destination, weight or order size. The exact amount is shown at checkout before you pay.
3.3 Display of costs. The exact shipping cost is clearly displayed during checkout before you finalise your order.
4. Where Your Order Ships From, and What That Means for Duties
Australia
Dispatched from: our Australian fulfilment centre — 199 Pioneer Rd, Waurn Ponds VIC 3216, Australia.
Customs and duties: none. Your order is a domestic shipment within Australia and does not cross a customs border. GST is included in the price shown at checkout where applicable.
United Kingdom
Dispatched from: our United Kingdom fulfilment centre — 43–37 Sheep Street, Bicester OX26 6JJ, United Kingdom.
Customs and duties: none. Your order is a domestic shipment within the United Kingdom and does not cross a customs border. The price shown at checkout is the total amount payable — nothing further is charged on delivery.
United States
Dispatched from: our United States fulfilment centre — 410 S. 4th Street, Suite 500, Las Vegas, NV 89101, United States.
Customs and duties: none. Your order is a domestic shipment within the United States and does not cross a customs border. Any applicable state or local sales tax is shown at checkout.
Germany
Dispatched from: our German fulfilment centre — Schmiedestraße 12, 37115 Duderstadt, Lower Saxony, Germany.
Customs and duties: none. Your order is a domestic shipment within Germany and does not cross a customs border. The price shown at checkout is the total amount payable — nothing further is charged on delivery.
Spain
Dispatched from: our German fulfilment centre — Schmiedestraße 12, 37115 Duderstadt, Lower Saxony, Germany.
Customs and duties: none. Spain and Germany are both inside the European Union customs union, so your order moves freely between them and there are no customs duties and no import VAT to pay on arrival. The price shown at checkout is the total amount payable — nothing further is charged on delivery.
Rest of the European Union / EEA
Dispatched from: our German fulfilment centre. All European Union orders other than the United Kingdom are fulfilled from Germany. Germany and Spain have their own entries above.
Customs and duties: none. Goods move freely within the European Union customs union, so there are no customs duties and no import VAT to pay on arrival. The price shown at checkout is the total amount payable — nothing further is charged on delivery.
Note: the United Kingdom left the EU customs union and is served by our UK fulfilment centre instead — see the United Kingdom section above.
Canada
Dispatched from: our Canadian fulfilment centre — 32 Coventry Rd, Brampton, ON L6T 5P9, Canada.
Customs and duties: none. Your order is a domestic shipment within Canada and does not cross a customs border. GST/HST and any applicable provincial sales tax are shown at checkout.
All Other Countries
Dispatched from: our Australian fulfilment centre — 199 Pioneer Rd, Waurn Ponds VIC 3216, Australia. This covers every destination not listed above, including New Zealand, Japan, South Korea, Singapore, Malaysia, the United Arab Emirates, Israel, Switzerland and Norway.
Customs and duties: your order crosses a customs border, so import duties, taxes and customs handling fees may be charged by the authorities in your country.
- Who pays. Unless checkout expressly shows import charges as prepaid, the recipient is responsible for all duties, taxes and fees levied by the destination country. Please check the checkout summary — where we collect these in advance, they appear there as a separate line and nothing further is payable on delivery.
- Customs valuation. We are required by law to accurately declare the value and contents of all international shipments. We cannot mark packages as "gifts" or undervalue the contents.
- Refusal to pay. If you refuse to pay applicable duties and taxes and the package is returned to us, we may deduct the return shipping costs and associated fees from your refund. This does not apply where you are exercising a statutory right to cancel or withdraw from your order — in that case your refund is handled under our Refund Policy and you bear no return costs.
- Delays. Customs clearance can add time that is outside our control and outside the carrier's transit estimate.
5. Split Shipments
If an order contains items held at more than one fulfilment centre, we may ship them separately at no extra cost to you. You will receive a separate tracking number for each parcel, and each shipping confirmation tells you which fulfilment centre it was dispatched from.
6. Shipping Destinations
We ship worldwide. We currently maintain fulfilment centres serving Australia, the United Kingdom, the United States, Germany (and the rest of the EU/EEA) and Canada, and we ship to all other destinations from Australia.
We may be unable to ship to certain addresses or territories where carrier service, sanctions or import restrictions prevent it. If this affects your order we will contact you and refund you in full.
7. Order Tracking
7.1 Tracking information. Once your order has shipped you will receive a shipping confirmation email containing a tracking number and a link to track your parcel.
7.2 Tracking updates. Please allow 24–48 hours for tracking information to become active and show updates.
7.3 Following your parcel. We ask that you monitor the tracking information and make arrangements to receive the package. If tracking stops updating or the parcel appears stuck, contact us and we will chase the carrier on your behalf.
8. Delivery Issues
8.1 Incorrect address. Please ensure you provide a correct and complete shipping address at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer. If a package is returned to us because the address was wrong, we will contact you and you may be responsible for the cost of resending the order. If you notice a mistake, contact us immediately — we can usually correct the address before dispatch.
8.2 Lost parcels. If your parcel is lost in transit, contact us and we will investigate with the carrier and either resend your order or refund you. Until the goods are delivered to you, the risk remains with us.
8.3 Parcels stolen after delivery. Where a carrier has confirmed delivery to the address you gave and the parcel is then taken, that is outside our control and outside the scope of this policy. Contact us anyway — we will provide whatever information you need to make a claim with the carrier, and we will look at each case on its merits. This paragraph does not limit any right you have under the consumer law of your country.
8.4 Delivery delays. Shipping delays can occur due to factors beyond our control, such as weather, carrier disruption, or customs processing. We appreciate your patience, and we will keep you informed where a delay is significant.
9. Changes to This Policy
FoldifyCase reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page and the "Last updated" date will be revised. Changes do not apply retrospectively to orders we have already accepted.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Tradename: THEFOLDIFYCASE
ABN: 83 246 549 240
Registered address: 199 Pioneer Rd, Waurn Ponds VIC 3216, Australia
US Phone number: +1 (954) 363-9530
UK Phone number: +44 (748) 138 9633
Email: info@foldifycase.com
Please do not send returns to the addresses listed in Section 4. Returns must be authorised first — see our Refund Policy — and we will email you a prepaid label with the correct return address.
Shipping question we haven’t answered?
Our team tracks every order individually. If anything feels off — a late tracking update, a delivery concern, a customs question — reach out and we’ll jump on it.