Returns & Refunds

Last updated: August 18, 2026

Our Commitment

We are committed to the quality of your FoldifyCase product. This policy explains how returns, cancellations and refunds work, what we offer voluntarily, and what you are entitled to by law where you live.

Two different things are covered here. The first is our own returns offer, which is the same everywhere we ship. The second is your statutory rights, which differ by country. Your statutory rights always come first — nothing in this policy reduces them, and where our offer is more generous than the law, our offer applies.

Our Standard Offer (All Countries)

• 30 days from the day you receive your case to request a return if it is defective, damaged on arrival, or the wrong item.
• Free return shipping — we email you a prepaid label for every approved return.
• Your choice of a refund to your original payment method or store credit, once approved.
• 12-month warranty on materials and hinge mechanics — see below.
• Change-of-mind returns are not part of our standard offer — but in several countries you have a statutory right to cancel for any reason. See your country's section below.

Our 12-Month Warranty

Every FoldifyCase comes with a voluntary 12-month warranty covering the materials and the hinge mechanics. If the case fails under normal use within 12 months of purchase, we will replace it and cover the shipping both ways. To claim, email info@foldifycase.com with your order number and photos of the fault. The warranty does not cover damage from misuse, drops after receipt, improper installation, or normal wear and tear.

This warranty is given in addition to your statutory rights and does not restrict them in any way. In particular, it does not shorten or replace the legal guarantee of conformity in the EEA — two years in Germany, France and most member states, and three years in Spain —, your rights under the Consumer Rights Act 2015 in the United Kingdom, or the consumer guarantees under the Australian Consumer Law — several of which can last longer than 12 months. Where your statutory rights give you more than this warranty does, your statutory rights apply.

Find Your Country

• Australia
• United Kingdom
• United States
• Germany
• Canada (including Quebec)
• France
• Spain
• All other countries

Australia

Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Consumer guarantees. Goods must be of acceptable quality, fit for any purpose we told you about, and match their description.
• Major failure. If the failure is major, you choose between a refund and a replacement — we cannot insist on repairing it instead.
• Minor failure. If the failure is not major, we may choose to repair, replace or refund, and we will do so within a reasonable time.
• No time limit of 30 days. Consumer guarantees last for a reasonable period given the price and nature of the goods. That can be longer than our 30-day window, and our window does not cut your rights short.

Change of Mind

The Australian Consumer Law does not require us to accept change-of-mind returns, and our standard offer does not include them.

How to Claim

Email info@foldifycase.com with your order number and photos of the issue. Approved returns get a prepaid label at no cost to you.

If We Cannot Agree

You can contact the Australian Competition and Consumer Commission at accc.gov.au, or your state or territory fair trading office.

United Kingdom

Your Right to Cancel for Any Reason

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day you receive the goods to cancel for any reason, without giving one. We voluntarily extend this to 30 days.

• How to cancel. Email info@foldifycase.com. You may use the model cancellation form in our Terms of Service, but you are not required to.
• Return shipping. The law lets us ask you to pay this. We don't — we send you a prepaid label.
• Your refund. All payments back, including standard outbound delivery, within 14 days of us receiving the goods or of your proof of postage, whichever is earlier.
• Handling the goods. You may handle the case as you would in a shop — to see what it is and how it works. You do not lose your right to cancel by taking it out of the box or trying it on your phone. We may reduce your refund only if you have handled it beyond that and reduced its value.
• Not covered. Personalised or made-to-order cases are excluded from the cancellation right, as regulation 28 permits.

Your Rights If the Case Is Faulty

Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. These rights cannot be excluded.

• First 30 days. Short-term right to reject — a full refund.
• 30 days to 6 months. One repair or replacement; if that fails, a refund. During this period a fault is presumed to have been present at delivery unless we show otherwise.
• After 6 months. You may still claim a repair, replacement or price reduction, but you may need to show the fault was present at delivery.

If We Cannot Agree

Contact Citizens Advice consumer service at citizensadvice.org.uk. You may also bring proceedings in the courts of England and Wales, Scotland or Northern Ireland as applies to where you live.

United States

Our 30-Day Offer

You have 30 days from delivery to request a return for a case that is defective, damaged on arrival, or the wrong item. Free prepaid return label, and your choice of refund or store credit.

Change of Mind

There is no general federal right to cancel an online purchase, and our standard offer does not cover change of mind. The FTC's Cooling-Off Rule applies to door-to-door and similar sales, not to online orders.

Your Other Rights

• State law. Consumer protection and implied-warranty rules vary by state, and nothing here limits any right your state gives you that cannot be waived.
• California. This policy is our posted refund policy for the purposes of California Civil Code § 1723.
• Card chargebacks. If goods never arrive or arrive not as described, you may also have billing-dispute rights with your card issuer under the Fair Credit Billing Act. Please contact us first — we can usually resolve it faster.

How to Claim

Email info@foldifycase.com with your order number and photos of the issue.

Germany / Deutschland

Widerrufsrecht — Your Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. We voluntarily extend this period to 30 days.

The withdrawal period expires 30 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. Where your order is delivered in several consignments, the period runs from the day you receive the last one.

• How to withdraw. Inform us by a clear statement — email info@foldifycase.com, or post to THEFOLDIFYCASE, 199 Pioneer Rd, Waurn Ponds VIC 3216, Australia. You may use the model withdrawal form (Muster-Widerrufsformular) in our Terms of Service, but you are not obliged to. Sending your notice before the deadline is enough.
• Your refund. We reimburse all payments received, including standard outbound delivery costs, without undue delay and within 14 days of being informed of your decision, using the same means of payment you used, at no fee to you. We may withhold reimbursement until we have the goods back or you show proof of dispatch, whichever is earlier.
• Return costs. We bear them — we send you a prepaid label.
• Wertersatz. You may examine the case as you would in a shop. You are liable only for any diminished value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
• Exceptions. The right of withdrawal does not apply to goods made to your specifications or clearly personalised (§ 312g Abs. 2 Nr. 1 BGB).

Gewährleistung — Legal Guarantee of Conformity

Separately from the right of withdrawal, we are liable under §§ 434 ff. BGB for defects present at delivery that become apparent within two years. Within the first 12 months a defect that appears is presumed to have existed at delivery, and we must prove otherwise (§ 477 BGB).

Where the goods are defective you are entitled, in the order and on the conditions set by law, to repair or replacement (Nacherfüllung), and then to a price reduction or withdrawal from the contract. This cannot be excluded, and it is not limited by our 30-day returns offer.

Streitbeilegung — Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle). For cross-border purchases you can get free help from the European Consumer Centre Germany at evz.de. You may also bring proceedings before the courts of your place of residence.

Canada

Our 30-Day Offer

30 days from delivery to request a return for a defective, damaged or incorrect case, with a free prepaid return label and your choice of refund or store credit.

Change of Mind

There is no general Canada-wide right to cancel an online purchase after delivery, and our standard offer does not cover change of mind. Some provincial rights are set out below.

Your Rights Under Provincial Law

• Statutory warranties. Provincial consumer protection legislation implies warranties that goods be of merchantable quality, durable for a reasonable period, and fit for their ordinary purpose. These apply in addition to this policy and cannot be excluded by it.
• Non-delivery and misdescription. Most provinces give you a right to cancel a distance contract if the goods are not delivered within a set period, or if required pre-contract information was not given.
• Chargeback. Where your provincial legislation entitles you to ask your credit card issuer to reverse a charge after a valid cancellation we have not refunded, nothing here affects that right.

Quebec

If you reside in Quebec, the Consumer Protection Act (CQLR c. P-40.1) applies:

• Legal warranty. Goods must be fit for the purpose for which goods of that kind are ordinarily used and must be durable in normal use for a reasonable length of time, having regard to price, the terms of the contract and the conditions of use. This applies whatever our own policy says.
• Distance contract cancellation. You may cancel within the periods the Act allows — including where we fail to deliver within 30 days of the stated date, or where we did not give you the disclosure the Act requires before the contract. We refund all sums paid within 15 days of cancellation.
• Chargeback. If we do not refund you within that period following a valid cancellation, you may require your credit card issuer to reverse the charge under the Act.
• Complaints. Office de la protection du consommateur — opc.gouv.qc.ca.
• Language. A French version of this policy is available on request at info@foldifycase.com.

France

Droit de Rétractation — Your Right of Withdrawal

Under Article L221-18 of the Code de la consommation you have 14 days from receipt of the goods to withdraw without giving any reason and without penalty. We voluntarily extend this to 30 days.

• How to withdraw. Email info@foldifycase.com, or write to THEFOLDIFYCASE, 199 Pioneer Rd, Waurn Ponds VIC 3216, Australia. A model form is in our Terms of Service; using it is optional.
• Your refund. All sums paid, including standard outbound delivery, within 14 days of us being informed, by the same means of payment. We may defer until the goods are received back or you provide proof of dispatch.
• Return costs. We bear them — prepaid label provided.
• Handling. You may handle the case as you would in a shop; your refund may be reduced only for handling that goes beyond establishing its nature, characteristics and functioning.
• Exceptions. No withdrawal right for goods made to your specifications or clearly personalised (Article L221-28).

Garantie Légale de Conformité — Legal Guarantee of Conformity

Under Articles L217-3 and following of the Code de la consommation, we deliver goods that conform to the contract and we are liable for any lack of conformity existing at delivery that appears within two years. For new goods, a lack of conformity appearing within 24 months of delivery is presumed to have existed at delivery (Article L217-7).

You may choose between repair and replacement, subject to the cost conditions in Article L217-12, and you may obtain a price reduction or termination of the contract in the cases set out in Articles L217-14 and following. Repair or replacement under this guarantee is free of charge for you.

Garantie des Vices Cachés — Hidden Defects

You may also rely on the guarantee against hidden defects under Articles 1641 to 1648 of the Code civil, for two years from discovery of the defect, and obtain either termination of the sale or a reduction in price.

These legal guarantees apply independently of our own commercial returns offer, and our offer does not restrict them.

Réclamations — Complaints

Contact us first at info@foldifycase.com. For a cross-border purchase you can get free assistance from the Centre Européen des Consommateurs France at europe-consommateurs.eu. You may also bring proceedings before the courts of your place of residence.

Spain / España

Derecho de Desistimiento — Your Right of Withdrawal

Under Article 102 of the Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios (Royal Legislative Decree 1/2007) you have 14 calendar days from receipt of the goods to withdraw without giving any reason and without penalty. We voluntarily extend this to 30 days.

• How to withdraw. Email info@foldifycase.com, or write to THEFOLDIFYCASE, 199 Pioneer Rd, Waurn Ponds VIC 3216, Australia. A model form is in our Terms of Service; using it is optional.
• Your refund. All sums paid, including standard outbound delivery, within 14 days of us being informed, by the same means of payment. We may defer until the goods are received back or you provide proof of dispatch.
• Return costs. We bear them — prepaid label provided.
• Handling. You may handle the case as you would in a shop; your refund may be reduced only for handling that goes beyond establishing its nature, characteristics and functioning.
• Exceptions. No withdrawal right for goods made to your specifications or clearly personalised (Article 103).

Garantía Legal de Conformidad — Legal Guarantee of Conformity

Spain gives you longer protection than the EU minimum. Under Article 120 TRLGDCU, as amended with effect from 1 January 2022, we are liable for any lack of conformity that becomes apparent within three years of delivery — not two.

• For the first two years, any lack of conformity that appears is presumed to have existed at delivery, and it is for us to prove otherwise (Article 121).
• You may require repair or replacement free of charge, and then a proportionate price reduction or termination of the contract, on the conditions set out in Articles 118 and following.
• Your right to bring a claim expires five years after the lack of conformity became apparent (Article 124).

This guarantee cannot be excluded or limited, and it is not shortened by our 30-day returns offer or by any commercial warranty we give.

Garantía Comercial — Our 12-Month Warranty

Our voluntary 12-month warranty is a garantía comercial within the meaning of Article 125 TRLGDCU. It is offered in addition to your legal rights and does not restrict them in any way — in particular, it does not replace or shorten the three-year legal guarantee described above.

Reclamaciones — Complaints

Please contact us first at info@foldifycase.com. If we cannot resolve matters, you may contact the consumer authority of your autonomous community or your municipal consumer information office (OMIC). For a cross-border purchase you can get free assistance from the Centro Europeo del Consumidor en España at cec.consumo.gob.es. You may also bring proceedings before the courts of your place of residence.

All Other Countries

This section applies if you are shopping from a country not listed above, including other European Economic Area countries, New Zealand, Japan, Singapore, the United Arab Emirates and elsewhere.

• Our 30-day offer applies. A defective, damaged or incorrect case can be returned within 30 days of delivery, with a free prepaid label and your choice of refund or store credit.
• EEA countries. If you live elsewhere in the European Economic Area, you have the same statutory rights described in the Germany and France sections above — a right of withdrawal of at least 14 days, which we extend to 30, and a two-year legal guarantee of conformity under Directive (EU) 2019/771 as implemented in your country. Your national rules govern the detail.
• Everywhere else. The mandatory consumer protection law of your country of residence applies to your purchase and is not limited by this policy.
• Change of mind. Not covered by our standard offer outside the countries where a statutory right applies.

How to Start a Return — All Countries

1. Contact us first. Email info@foldifycase.com with your order number and, where the case is faulty or incorrect, photos. Tell us if you are exercising a statutory right to cancel or withdraw.
2. Wait for authorisation. Please do not send anything back before we reply. We will confirm the return and give you the address.
3. Use the prepaid label. We email you a label at no cost, with packing instructions.
4. Unauthorised returns. Items sent back without contacting us first may be delayed while we identify them. This step is for our handling only and does not affect any statutory right you have to cancel or reject.

Condition of Returned Items

Returns under our standard 30-day offer (defective, damaged or incorrect items) should include all original components, protective films and packaging where possible, together with proof of purchase.

Returns under a statutory right to cancel or withdraw (UK, Germany, France, Spain and other EEA countries) are treated differently, because the law says so: you may unpack the case and try it on your phone to see what it is and how it works without losing your right to a refund. Missing original packaging does not by itself defeat your right. We may reduce your refund to reflect any genuine loss of value caused by handling that went further than that.

Faulty goods are never refused for being used — a fault usually only shows up in use.

What Is Not Covered

• Damage caused by misuse, drops after receipt, improper installation, or normal wear and tear. This does not affect your rights where the fault was present at delivery.
• Customised or personalised cases, which are excluded from statutory withdrawal and cancellation rights in the UK, Germany, France, Spain and the rest of the EEA, and from our standard offer.
• Gift cards.
• Sale items are excluded from our voluntary offer only where no statutory right applies. If you are in the UK, Germany, France, Spain or elsewhere in the EEA, your right to withdraw applies to sale items exactly as it does to full-price items. Faulty sale items are covered everywhere.

Exchanges

We do not offer direct exchanges. The fastest route to a different case is to return the eligible item and place a new order once your refund or store credit is issued.

Refunds — Processing and Timing

1. Notification. We email you once we have received and inspected the returned case.
2. Approval. We tell you whether the return is approved and on what basis.
3. Refund or store credit. Where you have a choice, refunds go back to your original payment method and store credit is issued as a digital code. Where you are exercising a statutory right of withdrawal or cancellation, you are entitled to a refund to your original payment method — store credit is offered only as an alternative you may accept, never imposed.
4. Timing.
   • UK, Germany, France, Spain and other EEA countries: within 14 days, as the law requires — usually sooner.
   • Quebec: within 15 days of a valid cancellation.
   • Everywhere else: within approximately 10 business days of approval.
   • Store credit is issued within 2–3 business days of approval.
   • Your bank may take additional time to post a refund after we send it.
5. Chasing a refund. If a refund has not appeared 15 business days after we confirmed it, please check with your bank and then contact us. If store credit has not arrived within 5 business days, check your spam folder and then contact us.

Contact

Tradename: THEFOLDIFYCASE

ABN: 83 246 549 240

Address: 199 Pioneer Rd, Waurn Ponds VIC 3216, Australia

US Phone number: +1 (954) 363-9530

UK Phone number: +44 (748) 138 9633

Email: info@foldifycase.com