How can I track my order?

Once your order ships, we'll send you an email with a tracking number and a link to the carrier's website. You can use this number to check your shipment's progress. If you don't receive an email within 2 business days of your purchase, please contact us.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely happy with your FoldifyCase, you can return it within 30 days of delivery for a full refund or exchange. The item must be in its original condition and packaging. Please visit our dedicated Returns page for full details and instructions.

Are your cases compatible with my specific Samsung Galaxy Z Fold/Flip model?

Yes! Our cases are specifically designed for Samsung Galaxy Z Fold and Z Flip series devices. Each product page lists the exact models it's compatible with (e.g., Z Fold 6, Z Flip 5, etc.). Always double-check the compatibility section on the product page before buying to ensure a perfect fit.

How long does shipping take?

We offer Free Shipping on all orders. Standard shipping usually takes 5-10 business days within Australia. International shipping times may vary. You'll get an estimated delivery date with your tracking information. Please allow extra time during peak seasons.

How do I contact customer support if my question isn't in the FAQs?

You can reach our friendly customer support team by filling out the contact form on our Contact Us page. Alternatively, you can send an email directly to info@foldifycase.com. We aim to respond to all inquiries within 24-48 business hours during our Monday to Friday business hours.