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返品・交換を整理。

モデルが違う、破損して届いた、または単にお気に召さなかった場合は、こちらから手続きを開始してください。ほとんどのリクエストでは、サポートへのメール連絡は必要ありません。

Find your order

Enter the order number from your confirmation email and the email you ordered with.

Order never arrived or still on the way? Track it live here — most "missing" parcels are mid-journey.

Return questions, answered.

How long do I have to return something?
30 days from the day your case is delivered for anything defective, damaged on arrival, or incorrect. Faults that develop later are covered by our 12-month materials & hinge warranty. In the UK and EU you also have a statutory right to cancel for any reason, which we extend to 30 days.
I ordered a case for the wrong phone — can I swap it?
Yes — pick "Ordered the wrong model" above and tell us which phone you have. We'll confirm the right case and arrange the exchange by email. You keep the original case — exchanges never need anything sent back.
How do exchanges work — do I pay anything?
Swap to any case at the same price or less at no cost. If your new pick costs more, we email a secure payment link for just the difference before it ships. Either way you keep your original case — nothing to post back. Limit: one exchange (one case) per order.
Who pays for return shipping?
In the US and Australia you post returns back to our local warehouse with your own tracked label — the address appears right on this page when you choose a return. Everywhere else our support team emails return instructions for your country. There are never restocking fees. Where the fault is ours, tell us in the request — we make it right.
How fast will I hear back?
Requests are reviewed within 1 business day. You'll get an email confirming the outcome and, for returns, the address to send your case to. Refunds are issued per the timelines in our refund policy once the return is checked.
Do I need the original packaging?
Include the original components and packaging where you can, but a missing box never defeats a valid claim — and faulty items are never refused for having been used.
Can I get store credit instead of a refund?
Yes — choose store credit as your preferred outcome. It's issued as a digital code within 2–3 business days of approval, faster than a card refund.

Prefer a human? Email us with your order number — we reply within 24 hours. Full details in the refund policy.